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Return policy
At GirlHK, we strive to ensure that you are satisfied with your purchase. If you're not completely happy with your order, our return policy allows you to return eligible items within 30 days of delivery. Please review our policy below for more details.
1. Return Eligibility
1.1 To be eligible for a return, items must be:
- In their original condition, unused, and with all original tags and packaging.
- Free from signs of wear, damage, or alterations.
1.2 Non-returnable items include:
- Custom or personalized jewelry.
- Sale items marked as "Final Sale."
2. Return Process
2.1 To initiate a return, please contact our customer service at [email protected] with your order number and details of the items you wish to return. Our team will provide you with instructions on how to proceed.
2.2 Once we receive and inspect the returned item(s), we will notify you about the status of your return.
3. Refunds
3.1 Approved refunds will be processed within 7-10 business days after the return is received. The refund will be issued to the original payment method.
3.2 Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping cost.
4. Exchanges
4.1 If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
4.2 Exchanges are subject to product availability. We recommend contacting our customer service team to confirm availability before initiating an exchange.
5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or refund.
6. Return Shipping
6.1 Customers are responsible for return shipping costs.
6.2 We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
Return Address: GirlHK Returns
7. Changes to the Return Policy
7.1 We may update this Return Policy from time to time. Any changes will be effective immediately upon posting.