Shipping policy

At GirlHK, we offer global free shipping on all orders. Please review our shipping policy below to understand the details and conditions.

1. Processing Time

1.1 Orders are typically processed within 2-5 business days after payment is confirmed. During peak periods or sales events, processing may take longer.

1.2 You will receive an email confirmation once your order has been shipped, including tracking information (if available).

2. Shipping Methods and Delivery Times

2.1 We provide free standard shipping worldwide. Estimated delivery times vary by region:

  • North America: 7-15 business days
  • Europe: 10-20 business days
  • Asia-Pacific: 5-15 business days
  • Rest of the World: 10-25 business days

2.2 Please note that delivery times are estimates and may be affected by factors such as customs delays, holidays, or other unforeseen circumstances beyond our control.

3. Tracking and Order Status

3.1 Tracking is available for most orders. You will receive a tracking number once your package has shipped, allowing you to monitor its progress.

3.2 If your order has not arrived within the estimated delivery time, please contact our customer service team at [email protected] for assistance.

4. Customs, Duties, and Taxes

4.1 International shipments may be subject to customs inspections, duties, and taxes. These charges are not included in our free shipping service and are the responsibility of the recipient.

4.2 GirlHK is not responsible for delays caused by customs procedures.

5. Shipping Restrictions

5.1 We do our best to deliver to as many locations as possible. However, some regions may have shipping restrictions. If we are unable to ship to your location, we will notify you as soon as possible.

6. Lost or Damaged Packages

6.1 If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund.

6.2 Please ensure that the shipping address provided is accurate. GirlHK is not responsible for items shipped to an incorrect address due to customer error.

7. Changes to the Shipping Policy

7.1 We may update this Shipping Policy from time to time. Any changes will be effective immediately upon posting.